Booking a service
Choose a service and location, compare an owner-approved provider, select a priced package, and add the appointment to your itinerary. The business receives the request after eligible online payment and must separately confirm the final schedule, scope, and service location.
Mobile versus shop appointments
Mobile means the provider comes to the service address entered for that booking. Shop means the customer brings the vehicle to the provider’s confirmed address. Private customer addresses are not public marketplace content and should stay inside the protected booking workflow.
Cards, wallets, and bank payments
Stripe checkout can dynamically show eligible debit and credit cards, Apple Pay, Google Pay, Link, and local bank methods based on the customer’s country, currency, device, and CarServly’s payment settings. Online checkout opens only after CarServly and every selected provider have completed the required payment and payout setup.
Deposits, full payment, and payouts
A customer may be offered a 5% deposit or full online payment. Full payment is held in the platform payment flow and the provider’s eligible share is released after customer completion confirmation. Deposit bookings leave the remaining balance due directly to the provider at service.
Cancellations and refunds
Standard online cancellation is available until 24 hours before service, while Flexible Booking extends the cutoff to 2 hours. The appointment hub shows the latest status. Refund timing depends on eligibility, the original payment method, and processor handling.
Appointments and private chat
Customers find bookings in their account and providers find them in the business portal. Each confirmed request has an appointment hub containing schedule, location type, payment status, listing link, and private customer-provider conversation.
Business claims and listings
An invited business uses its private claim link, signs in with the managing account, confirms authority, and consents to publication. The owner then controls services, prices, media, social links, hours, address visibility, booking availability, and payout onboarding.
AI and human support
The support assistant answers general CarServly questions but cannot see or confirm private transactions. Choose ‘Talk to a person’ for payment disputes, account-specific issues, privacy requests, or anything the assistant cannot solve. Submit one request and CarServly will reply by email, typically within one business day.
Protect your account
CarServly support will never ask for your password, verification code, complete card number, bank login, or sensitive identity document in chat or ordinary email. For urgent physical danger or an emergency, contact local emergency services.
Talk with CarServly Support.
Use the support assistant for general questions or request a human follow-up by email.
Open the help center →